VoipNow Automation

VoipNow Automation Online Store is accompanied by the Customer Portal. Both are easy to integrate with the company's existing website and can be customized by the Service Provider by simply editing the HTML templates. PHP code is also available.

Once the customer selects your services, he or she purchases them online with a credit card or using Paypal. The API allows you to build a payment processing module when your preferred payment gateway is not supported. This service can also be performed by 4PSA technical services team.

Once the order is placed, the customer can easily schedule it for provisioning with a mouse click (the automatic provisioning approval option is also available). VoipNow Automation provisions the service and sends an email to the customer containing the details necessary to access the new services.

The system sends invoices to your customers and tries to process payments according to their subscriptions. If something happens and the invoice is not paid, the customer is notified to pay his or her bills. The Service Provider also receives a notification in such cases.

VoipNow Automation tracks all invoices and suspends services for customers with due invoices above a predefined threshold. When the customer brings his or her account to good standing, services are resumed automatically. Service termination is also available as an option when the customer fails to pay his or her bills for several days.

In a traditional workflow that lacks powerful automation, every new customer increases the overhead of the service provider's business. This means the administrative staff is larger, which raises the overall costs, complicates management processes and does not solve time related issues. VoipNow Automation reduces operating expenses per customer and allows the staff to focus on business development.

Many organizations find themselves in a situation in which they have purchased expensive software that no longer fit into their business model. VoipNow Automation's leased licensing model switches risk from the service provider to the vendor, thus building a relationship based on performance.

Some providers use only traditional billing systems, while others deploy various levels of automation. However, these methods might not be enough to reach a higher level of customer satisfaction and retention. Through the AJAX enriched interface and backend functionality, VoipNow Automation helps create a frustration-free environment for all customers.

Traditional billing-only systems cannot be realistically extended to offer any cloud service. Service providers locked in old technologies will miss opportunities or will massively invest in additional layers implemented over their existing management solutions. VoipNow Automation's Cloud Brick technology is ready to build provisioning and billing for any type of cloud service.

One of the most important lessons we have learned over the past ten years is that service providers need solutions that are able to match their business particularities. Because customized solutions are expensive and hard to maintain, VoipNow Automation offers developers a friendly environment, which allows companies to extend and customize their solution without worrying about future platform updates.

Growing service providers often reach a stage when they can no longer use an old platform due to scalability issues. VoipNow Automation has been tested with millions of objects and is powered by a fully modular framework designed to be installed in geographically distributed infrastructures.

VoipNow Automation is an important component of the VoipNow Platform - 4PSA's solution for delivering cloud based communications services. For service providers, this translates into a fully automated environment with minimum design, deployment, operation, maintenance, and training costs. The service providers' staff will focus on expanding the business rather than performing frustrating and repetitive tasks.