4PSA is committed to providing high
quality, cost effective solutions. The 4PSA End of Life (EOL)
policy is the result of our software lifecycle policy.
4PSA has adopted a policy for product EOL that includes the following elements:
Definition of Replacement Product (RP), if applicable
Announcement of Withdrawal from Marketing (WFM) to sales and distribution channels
Determination of Last Customer Ship date (LCS)
Estimated End of Support date (EOS)
Individual customers who may be affected by the Withdrawal from Marketing actions will be contacted by 4PSA or its channel partners. In addition, this web site will list all products and features that were withdrawn or have an established End of Support date.
4PSA will provide software support for at least 12 months for all software releases preceding the release date of the current release.
Once a product is withdrawn from marketing, the maintenance coverage will continue to be available up to the End of Support date. Our customers will be notified at the time of their contract renewal of any maintenance price changes or support level changes. Formal notification, which will be kept on record, will be made to all maintenance-paying customers advising them of the EOS dates.
Products
