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Expert Cloud Support (ECS)

The Expert Cloud Support is the highest level of support provided by 4PSA. It is designed for mission critical applications that require a service level agreement superior to the Software Update Subscription. Technical services are rendered by experienced level 2 engineers.

Please check the FAQ for more details about 4PSA technical support services.

Expert Cloud Support Parameters
Contact method	Online Help Desk and phone (with priority access code)*
Emergency notification	YES
Availability	24h/day, 365 days/year
Maximum response time	5 hours
Number of support requests included	10 incidents/month
Number of support hours included	2 hours/month
Supplied by	Level 2 Technical Support Engineers
Support coverage	• Product installation, configuration, updates, and regular maintenance • Server troubleshooting • Server backup and server migrations • Disaster recovery plans
Quality management	ISO 9001:2008 management system certified by TÜV CERT
Price	229 EUR/month
Areas of Excellence
Supported solutions	• VoipNow Platform • 4PSA DNS Manager • 4PSA add-ons for Parallels Plesk Panel • Virtuozzo for Linux • VMware ESX • VMware vSphere • Parallels Plesk Panel for Linux/Windows • Amazon Cloud infrastructure

Web Resources

Complementary to the Expert Cloud Support, resources available include the following:

Company Newsletter - Information about software updates, tips and tricks
Knowledge Base - Online resource providing answers to the most common questions
4PSA Community - Help and learn on 4PSA's moderated forums
Product documentation - Release notes, User's Guides, Whitepapers etc.
Blog - An important source of information regarding product development strategy

* Help Desk tickets are registered for every phone call. These tickets are registered, monitored, and solved according to their priority and support level. Customers can check the status of technical intervention online.