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Software Update Subscription (SUS)

4PSA is committed to delivering the highest level of support for the 4PSA software. We provide the Software Update Subscription for FREE with every software purchase. The dedicated support team stays behind our products 24h/day, 365 days/year. With an average response time of less than 180 minutes, the Software Update Subscription value cannot be beaten by any competitor.

Software Updates
Access to new software versions	Online download
Access to maintenance patches	Online download
More information	Customers Area
Technical Services
Contact method	Online Help Desk
Agreements	4PSA Support Policy
Availability	Business days: Monday to Friday, 7:00 GMT - 18:00 GMT
Maximum response time	24 hours
Support requests included	• Owned licenses - 10 incidents/year • Leased licenses - 1 incident/month
Supplied by	Level 1 Technical Support Engineers
Price	Usually included with license purchase; package with additional tickets are available
Quality management	ISO 9001:2008 management system certified by TÜV CERT
Support coverage	• Questions about software installation • Questions about product configuration and utilization • Questions about backup and migrations • Troubleshooting • Questions about maintenance procedures
What is not covered	Tasks performed by 4PSA support team on your behalf such as upgrades, migrations, scheduled maintenance, etc.